FAQs

What is 9 Matters?

9 Matters is an online store specializing in mother and baby essentials. We offer a curated selection of high-quality products to support mothers and their little ones through every stage of parenthood.

What products do you offer?

We offer a wide range of products for mothers, babies, and kids, including maternity wear, nursing essentials, baby clothing, feeding accessories, skincare products, toys, and many more.

How can I contact customer support?

You can reach our customer support team via email at contact.9matters@gmail.com or by filling out the contact form on our website. We're here to assist you with any questions or concerns you may have.

What are your shipping options?

We offer express, same-day, & pickup by customer shipping options for domestic orders. Shipping rates and delivery times vary depending on the destination and selected shipping method. 

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 30 days of delivery for a full refund or exchange. Please refer to our Returns Policy for more details.

Do you offer gift wrapping services?

None as of the moment. 

 Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

Are your products safe for babies?

Yes, the safety and well-being of your baby are our top priorities. We carefully select products from trusted brands that meet safety standards and regulations.

Do you offer discounts or promotions?

Yes, we frequently run promotions and offer discounts on select products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.

How can I stay informed about new arrivals and updates?

To stay informed about new arrivals, product launches, and updates, subscribe to our newsletter and follow us on social media. You'll be the first to know about exciting new products and special offers.

Privacy Policy

Thank you for visiting 9 Matters. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our website.

Information We Collect:

  • Personal Information: When you place an order or register for an account on our website, we may collect personal information such as your name, email address, shipping address, contact number, and payment details.
  • Usage Information: We may also collect non-personal information about your interactions with our website, including your browsing behavior, IP address, device information, and cookies.

How We Use Your Information:

  • Order Processing: We use the personal information you provide to process and fulfill your orders, communicate with you about your order status, and provide customer support.
  • Personalization: We may use your information to personalize your shopping experience, recommend products that may interest you, and tailor our marketing communications to your preferences.
  • Analytics: We may use usage information to analyze trends, track website performance, and improve the overall user experience.
  • Marketing: With your consent, we may send you promotional emails about new products, special offers, and other updates.

Information Sharing:

  • We may share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing other services.
  • We may also share your information when required by law or in response to legal requests, such as court orders or subpoenas.

Data Security:

  • We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices:

  • You may opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the emails.
  • You can also manage your cookie preferences through your web browser settings.

Updates to this Privacy Policy:

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website.

Contact Us:

  • If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at contact.9matters@gmail.com By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. [Data Privacy Act of 2012.]

Terms & Conditions

Welcome to 9 Matters! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of products from our online store. By accessing or using our website and purchasing products from our store, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or make purchases from our store.

Definitions

  • "Website" refers to the online platform operated by 9 Matters, accessible at https://www.9matters.com
  • "Store" refers to the online shop operated by 9 Matters, where users can purchase products.
  • "Products" refers to the goods available for purchase on our store.

Purchases and Payments

  • When you make a purchase from our store, you agree to provide accurate and complete information, including your name, email address, shipping address, and payment details.
  • All prices listed on our website are in Philippine Peso (PHP) and are inclusive of applicable taxes.
  • Payment methods accepted may include credit/debit cards, bank transfers, or other payment options available at checkout.

Shipping and Delivery

  • We offer shipping within the Philippines. Shipping fees and delivery times vary depending on the destination and selected shipping method.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Returns and Refunds

  • We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 30 days of delivery for a full refund or exchange, subject to our Returns Policy.

Intellectual Property

  • All content on our website, including text, graphics, logos, images, and product descriptions, is the property of 9 Matters and is protected by Philippine and international copyright laws.

Limitation of Liability

  • In no event shall 9 Matters, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or the purchase of products from our store.

Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for changes.

Contact Us

  • If you have any questions or concerns about these Terms and Conditions, please contact us at contact.9matters@gmail.com

By using our website and purchasing products from our store, you acknowledge that you have read, understood, and agree to these Terms and Conditions.